Frequently Asked Questions

Q: Where can I find product prices and shipping costs?

A: You can find the price on each product page. The final price depends on the quantity ordered. All prices already include shipping costs to all European countries, so there are no additional delivery charges.

Q: What is the shipping time?

A: All our products are in stock and ready for immediate dispatch. Orders placed before 10:00 AM can usually be shipped the same day. For very large orders, such as a full truckload, the lead time may be extended by approximately one week.

Q: Which countries do you ship to?

A: We ship to all European countries. If your warehouse is located relatively close to our facility, we may be able to offer an additional discount.

Q: Can I get a discount on my order?

A: Yes, discounts are available depending on the quantity ordered and the delivery location. For larger orders, please contact us for an individual quotation and the best available price.

For example, customers in Germany, Denmark, Belgium, and the Netherlands may receive a discount of up to 20%.

Q: Can I receive product samples?

A: Yes, we are happy to provide product samples. The samples are free of charge – you only need to cover the shipping costs.

Q: How does payment work?

A: No prepayment is required. We issue an invoice on the day the goods are shipped, with a 7-day payment term. This means you can place your order without making any upfront payment.

Q: Can I add my own logo to the packaging?

A: Yes, we can customize the packaging with your company logo. Simply send us your logo and all required graphic files by email, and we will prepare a customized quotation.

Custom-branded packaging typically costs around 15% more than the standard version, plus a one-time printing plate fee of approximately €200.

The lead time is approximately 1 month. The minimum order quantity depends on the packaging model, but it is usually around 1,000 pieces.